Return Policy

At Jace Couture we pride ourselves on the quality of our products and the satisfaction of our customers. We understand that sometimes a product may not meet your expectations. In such cases, we offer a hassle-free refund policy to ensure that your shopping experience with us is always a pleasant one.

Please read the following terms carefully to understand our refund policy:

1. Returns and Refunds Period Customers have 14 calendar days from the delivery date to request a return or refund. Requests submitted after this period will not be eligible for a refund or exchange.

2. Refund Conditions To be eligible for a return or refund, the products must:

   • Are unused and in the same condition as you received them
   • In original packaging with all tags, labels and seals intact
   • Be accompanied by the original purchase receipt or proof of purchase

   Please note: Opened or used products, as well as items purchased during a sale or discount, are not eligible for a refund.

3. How to Request a Refund To initiate a return or refund, please contact our Customer Support Team at support@s urvivaloutlet.nl with the following information:

   • Your full name
   • Order number
   • Date of purchase
   • Reason for return
   • Photos of the product (if damaged or defective)

   Our team will review your request and respond within 48 hours with further instructions.